Your account

Your MySplitPay account works the same way whether you run an ISO or sign in as an account representative. This page covers signing in, recovering and changing your password, updating your profile, and picking a theme.

Signing in

Sign in at the login page with your email and password. If either is wrong you’ll see one generic message; the platform deliberately doesn’t reveal which part failed.

If you belong to more than one organization, you’ll pick which one to enter after signing in. If you belong to exactly one, you’re taken straight into it.

Tip

Your email address is your sign-in identity across every organization you belong to. One login works even if you work with more than one ISO.

Switching between organizations

The top bar always shows the organization you’re working in. If you belong to more than one, click it to open the switcher. Your current organization is checkmarked; selecting another one switches you over without signing out.

Everything in the app (reps, merchants, ledgers, payouts) is scoped to the organization you have selected. If something seems to be missing, check the top bar first.

Forgot your password?

Use Forgot password on the login screen. Enter your email and the platform sends a reset link.

• The confirmation screen always shows success, even if no account exists for that address, so double-check that you entered the email your account is registered under.
• The reset email comes from the sign-in service rather than MySplitPay itself. If it doesn’t arrive within a few minutes, check your spam folder.

Note

A password reset signs you out of all your sessions, so you’ll need to sign in again with the new password.

Updating your profile

Open the account menu in the top-right corner and choose User Settings. From there you can edit:

• Name: your display name.
• Phone: add or update your phone number.
• Email: shown for reference. It’s your sign-in identity and can’t be changed from this screen.

Your role (Owner, Admin, or Account Rep) is displayed on your profile. It’s assigned by your organization, not something you set yourself.

Changing your password

Also in User Settings, under Change Password: enter your current password and your new one. A strength meter shows how strong the new one is.

Caution

Changing your password signs out your other sessions. Any browser or device still signed in with the old password will need to sign in again.

Dark mode, light mode, or system

In User Settings you can set the theme to Dark, Light, or System, which follows your device’s setting. The change applies immediately and is remembered on that browser.

Signing out

Open the account menu in the top-right corner and choose Sign out.

Next steps

If you’re new to the platform, the Introduction explains how ISOs, reps, merchants, and MIDs fit together. Any unfamiliar term is defined in the Glossary.