Payouts

When you pay an account representative, you do it with a payout, assembled from the commissions, credits, and deductions that have accumulated in their ledger. This guide covers issuing payouts, reading payout statements, and how corrections work when something changes after the fact.

How payouts work

Everything a rep is owed but hasn’t been paid sits in their ledger as outstanding items: commissions from their merchant portfolio, plus any credits and deductions you’ve recorded. Issuing a payout means choosing which of those items to pay now and freezing them into a single record.

Issuing a payout

Start from the rep’s ledger with Issue Payout, which opens the payout builder for that rep. Only owners and admins can create payouts; reps can’t issue payouts to themselves.

The builder has two parts:

1. The setup card at the top, where you set:

   • Effective date: when this payout occurred. If you backdate it, a short note reminds you how far back you’ve set it. The effective date is the payout’s period attribution, and it sits alongside a separate Created date (the moment you actually issue it) everywhere the payout appears.
   • Memo (optional): a free-text note like “Q1 2026 commission payout — paid by check #4421”. It appears on the statement and on the rep’s ledger entry.

2. The Outstanding items table, listing everything payable. Each item carries a colored type pill: Commission (green), Credit (teal), or Deduction (red).

   Every item starts checked. Uncheck anything you don’t want to include in this run, such as an item you’d rather hold for a later payout. You can search by MID, DBA, or memo, and filter by type using the pills above the table.

Tip

Commissions are grouped by report period, and the builder shows the most recent periods by default. Switch to the Backlog view to reach older periods that still have unpaid commissions, which helps when you’re catching up on a rep who hasn’t been paid in a while.

As you check and uncheck items, the Payout summary panel on the right keeps a running tally: subtotals for commissions, credits, and deductions, and the Net Payout at the bottom. Deductions reduce the net; credits add to it.

When you’re happy with the selection, choose Issue. The button shows the exact net you’re about to pay.

Caution

A payout can’t have a negative net. If the deductions you’ve selected outweigh the commissions and credits, the Issue button is disabled until you remove some deductions or add a credit. This prevents a payout that would leave a rep owing money.

Once issued, the payout’s contents are frozen. Its line items are a permanent snapshot of exactly what was paid. If something changes later, MySplitPay reconciles it through corrections rather than rewriting the payout; see Corrections and drift below. A payout recorded entirely in error can be deleted from the rep’s ledger, but an issued payout is never altered.

The payouts list

The Payouts page lists every payout you’ve issued, with a summary strip across the top:

• Paid This Month: the total paid out this month, across your reps.
• Outstanding: what’s still owed but not yet paid, drawn from rep ledger balances.
• Last Payout Run: when you most recently issued payouts.
• Pending Corrections: corrections waiting to be paid on a future payout (covered below).

Below the strip, each row shows the payout’s effective date and payout number, its created date, the rep, how many line items it contains, the amount, and a status badge. You can search by rep or payout number, filter by status, and narrow to a date range. Select any row to open its detail. Export downloads the current, filtered list as a CSV.

Account reps see a version of this page scoped to their own payouts only.

The payout statement

Opening a payout shows its statement, the full detail of what was paid — a pay stub for the rep.

At the top you’ll find the payout amount, its effective and created dates, who issued it, and the memo if one was entered. A Composition card breaks the total into its commission, credit, and deduction subtotals.

Below that is the Line Items table, listing every item the payout paid. Each line shows its type, a description, its effective and created dates, and its amount. Commission lines also show the rate they were paid at and the amount it was applied to (for example, 40% of $2,500), so the math behind each commission is visible. A small lock indicator marks that these values are fixed and can’t be edited. You can search, filter by type, sort, and page through the line items just like any other table.

Statement downloads the payout as a CSV covering its details, its line items, and any corrections attached to it. Both you and the rep can download it.

Tip

Two things about an issued payout can be changed without touching what was paid: its effective date and its memo. Use Edit on the statement to adjust them. The line items and the amount don’t change.

Account reps see the same statement for their own payouts, read-only.

Corrections and drift

Issued payouts are never edited retroactively. If a later change affects an amount a payout already paid, MySplitPay flags the difference and settles it on the rep’s next payout instead of altering the original.

Issued payouts stay as paid; later differences become corrections on the rep's next payout.

What causes a difference

A payout can fall out of step with current data when, after it was issued, you:

• Change a commission rate, such as correcting a rep’s rate on a merchant from 40% to 30%.
• Change which rep covers a merchant by adding, removing, or re-dating an assignment that touches a period already paid.
• Edit the amount of a credit or deduction that was included in a payout.
• Delete a transaction that a payout had paid.

If the edited item was never paid, say a brand-new period, nothing needs correcting; it simply becomes payable on the next payout. A difference only arises when the change touches money a payout already froze.

The correction prompt

When you make an edit that affects an already-issued payout, MySplitPay pauses before saving and shows a correction prompt. It states the impact plainly, for example that the change leaves a rep overpaid or underpaid by a specific amount, and lists each affected payout side by side: what it paid at payout, what it would be as of now, the difference, and whether that’s an overpayment or an underpayment.

You then choose how to proceed:

• Create correction (recommended): MySplitPay posts a correction that settles the difference on the rep’s next payout. An underpayment becomes a credit and an overpayment becomes a deduction.
• Save without correction: your edit is applied, but the affected payout is marked as drifted until someone corrects it later.
• Cancel: nothing is saved, and your pending edit stays in the form.

Caution

Choosing “Save without correction” leaves real money unreconciled. The affected payout will carry a drift warning until a correction is created, so use it only when you intend to resolve the difference another way.

How corrections and drift appear

Corrections wait as outstanding items and are included automatically the next time you issue a payout for that rep.

On a payout’s statement, corrections show up in two places:

• A Corrections section lists each correction attached to the payout: its type (credit or deduction), the reason it was created, its dates, its amount, and a status. Assigned (shown in payout blue) means the correction has already been paid on a later payout, and links to it; Unassigned means it’s still waiting to be paid. Both you and the rep can see this section, because it explains what’s coming on the next payout.
• If a payout still has an unresolved difference, its statement shows a drift banner at the top and flags the specific line items affected: Needs correction while it’s outstanding, then Correction pending or Corrected once a correction has been created to cover it. These flags are visible to you as the ISO, not to the rep.

On the payouts list, a payout with an unresolved difference shows a Has drift status with the outstanding amount (such as Drift −$145.00); everything else reads Settled. Once corrections cover the difference, the payout returns to Settled. You can filter the list to just drifted payouts to see what still needs attention, and the Pending Corrections figure on the summary strip tracks corrections that haven’t been paid yet.

Next steps

Ledgers is where a rep’s outstanding balance lives and where you start a payout. Commissions and residual splits explains how the items you’re paying were earned. If any of the terms here are new, start with the glossary entries for payout, correction, and drift.