Managing account representatives

Account representatives are the people on your team who bring on and support merchants. As an ISO admin, you manage each rep from the Account Reps section: you create their record, give them portal access, assign the MIDs they earn on, and set the commission split for each assignment.

This guide walks through those tasks and explains the concepts behind them. For the terms used here, see the glossary.

Before you start

• You need admin or owner access to your organization. Reps signed in with the Account Rep role can view their own information but cannot manage other reps.
• Add your merchants and their MIDs first, so they are available to assign. See Managing merchants and MIDs.

Two things a rep can have

It helps to keep two ideas separate:

• A rep record — the rep’s profile in MySplitPay (name, email, contact details) and the MIDs assigned to them. This is what drives commission tracking. A rep can have a record without ever logging in.
• Portal access — a login that lets the rep sign in to see their own commissions, ledger, and payouts. Access is invited separately and can be paused later.

You can create a rep record and start assigning MIDs immediately. Inviting them to the portal is an optional, separate step you can do whenever you’re ready.

Add an account rep

1. Go to Account Reps in the main navigation. The list shows every rep, with quick stats for total reps, merchants assigned, and how many reps are currently unassigned.
2. Select Add Rep. A side panel opens.
3. Enter the rep’s Name and Email (both required). Phone and Address are optional.
4. Select Add Rep to save.

The new rep appears in the list with a status of Not Invited and zero merchants assigned. Adding a rep here creates their record only — it does not send a login invite.

Tip

Use the Show unassigned only toggle and the search box at the top of the list to quickly find reps who still need MIDs.

Open a rep’s detail page

Select any row in the Account Reps list to open that rep’s detail page. From here you can see and manage everything about the rep:

• A summary header with their contact details and how long they’ve been active. Select the pencil icon next to their name to edit these details.
• Current Balance — their current ledger balance, with a link to the full ledger.
• Active MIDs — how many of their assigned MIDs are currently active.
• Account Status — their portal access state, with the action to invite, resend, or change it.
• Assigned MIDs — the read-only table of every MID assigned to the rep.

Invite a rep to the portal

Giving a rep portal access lets them sign in and track their own commissions and payouts.

1. On the rep’s detail page, find the Account Status card.
2. If the card shows No Portal Access, select Invite to Portal. An invitation email is sent to the rep.
3. The status changes to Invite Pending until the rep accepts. If you need to send it again, select Resend.
4. Once accepted, the status becomes Active Account.

You can also invite team members from the Users page using Invite User. Choose the Account Rep role, and if no rep record exists for that email yet, one is created automatically. The Users page is where roles such as Owner, Admin, and Account Rep are managed together.

Note

Once a rep accepts their invitation, they own and maintain their own profile details. Until then, you can edit their details for them from the detail page.

Assign MIDs to a rep

A rep earns commission on the MIDs assigned to them. Each assignment carries its own commission split and its own active period.

1. On the rep’s detail page, go to the Assigned MIDs section and select Assign MID.
2. In the side panel, search for a MID by business name or MID number and select it. Only MIDs that aren’t already assigned to this rep appear in the results.
3. Set the Commission Rate (%) — the rep’s split for this MID, entered as a percentage (for example, 15.0).
4. Set the Start Period — the month the assignment begins.
5. Select Assign MID.

The MID now appears in the Assigned MIDs table with its rate and start period. Its end column reads Ongoing until you set an end period.

About the commission split

The Commission Rate is the rep’s share, always shown and entered as a percentage — for example, 15.0% or 12.5%. You set it per MID, so the same rep can earn different splits on different merchants. Rates can be any value from 0% to 100%.

For a fuller explanation of how splits and residuals work across your portfolio, see Commissions and residual splits.

Note

The commission split is set for each MID assignment individually. There is no separate per-product split within a single MID — the rate you set applies to that MID assignment as a whole.

Adjust an assignment

To change a single assignment, select its row in the Assigned MIDs table. An edit panel opens where you can update:

• Commission Rate (%) — change the split for this MID.
• Start Period and End Period — adjust when the assignment is active. Leave the end period blank to keep it ongoing.

Select Save to apply your changes.

Caution

If a rate or period change affects commissions that have already been paid out, MySplitPay pauses to show you exactly what will shift before anything is saved. Review the summary and confirm to continue, or cancel to keep your pending edit and rethink it.

Change several MIDs at once

To apply the same change across many assignments, select Bulk Edit in the Assigned MIDs section. In the panel you can set a start period, set an end period, or change the rate, and apply it to all the MIDs currently visible in the table.

To target a subset, use the table’s search box and the Show inactive toggle to filter the list first — the bulk change applies only to the MIDs shown.

End or remove an assignment

When a rep stops earning on a MID, select the assignment row, then select Remove. You’re given two choices:

• End the assignment (recommended) — set an end period. The rep stops earning after that month, and all commission history is preserved. The assignment moves to the inactive list, which you can see by turning on Show inactive.
• Delete permanently — removes the assignment and its commission data entirely. This cannot be undone, so it’s reserved for correcting data-entry mistakes. You must type the MID’s name to confirm.

Caution

Ending an assignment keeps the record and history intact. Deleting is permanent and erases the assignment’s commission data — only use it to fix a mistake.

Pause access or remove a rep

• Pause portal access — from the Account Status card, you can deactivate an active account and reactivate it later. This controls whether the rep can sign in; it does not change their MID assignments or commission history.
• Delete a rep — the Delete Account Rep action at the bottom of the detail page permanently removes the rep and all their MID assignments. Their past commission history is preserved. This action is available to admins and owners.

Next steps

• Managing merchants and MIDs — set up the MIDs you assign to reps.
• Commissions and residual splits — how splits translate into what reps earn.
• Ledgers — track each rep’s running balance.
• Payouts — pay reps what they’ve earned.
• Transaction reporting and statements — see the activity behind the numbers.